LEISURE FACILITIES SERVICES UPDATES

Welcome to our facility closure frquently asked questions, hopefully you will be able to find the answers you need on this page.

Apologies if you have been directed here after calling one of our facilities, you will appreciate that in the current climate it is very difficult for us to have a telephony system in place.

We apologise for any inconvenience this has caused you and thank you for your patience at this time.

Update on all Council facility closures

Keep up to date with the ongoing closures of council facilities

Join the getactiveabc mailing list to receive updates

If you are a current member it is important we have your correct details

Frequently Asked Questions

For the latest updates on all services please check the information tabs below.

Why are facilities closed?

We have been advised that in the interests of managing the spread of the Covid 19 virus we should close our Leisure Facilities.

How long will the closures last?

At the moment we are unsure how long the closures will last, we are working closely with the government and we will reopen as soon as we are advised to do so.

Will I still have my direct Debit taken from my bank account even though I can’t use the facility?

All Direct Debits will be suspended and will not recommence until facilities are operational again and fixed term Members have received the appropriate extensions to their membership.

I have paid for a fixed period membership and I can’t use the facility because of the closure

Your membership will be extended to include the period of time that the facility is closed; e.g. if your membership is due to expire in August and the closure lasts 2 months, then your membership will be adjusted to expire in October.

I have paid for a booking due to take place during the closure?

You will be offered the opportunity to re-arrange the activity/booking or a credit towards another activity/booking when the facility re-opens.

Alternatively you will be offered a refund.

How will I know when the facility is due to reopen?

We will be posting updates throughout the period of the closure on social media, in local papers and by email to our members.

I have a voucher that is due to expire soon

Any time sensitive vouchers will be extended when the facilities re-open.

I have paid for swimming lessons, will I be refunded?

At the moment we are planning to reschedule swimming lessons as soon as we are operational again and we will do everything we can to make this work for you.

However, we don’t know when that will be and we appreciate that this will not suit some customers. We will offer a refund if we can’t rearrange.

Are children's activities still taking place ... such as swimming lessons ?

All our children’s activities are suspended and will remain so until further notice.

What happens to my child’s place?

Your child will keep their place when the activity resumes.

Will there be Easter Activity Programmes for young people?

All activities are currently postponed and whilst the length of closure is uncertain at present, it is unlikely that we will be in a position to deliver an Easter Activity Programme this year.

I have paid for a birthday party what will happen to this payment?

You will be offered the opportunity to re-arrange the birthday party or a credit will be an offer to use towards another activity/booking when the facility re-opens.

Alternatively, you will be offered a refund; if you would like to request a refund please complete the form here

https://getactiveabc.com/news/important-public-notice-faqs/#refund

**** Please note:   Unfortunately, our ability to process a cancellation/refund is very limited at the moment, but once we are operational again we will sort that out for you.

For further information please visit:

getactiveabc – https://getactiveabc.com/news/important-public-notice-faqs/

Council – https://www.armaghbanbridgecraigavon.gov.uk/coronavirus/

PHA – https://www.publichealth.hscni.net/news/covid-19-coronavirus

Are Parks open?

Pedestrian access to all Parks in the borough will be introduced from tomorrow (Wednesday) 22nd April, in line with normal opening hours. This decision has been kept under continual review in line with other councils and governmental direction, acknowledging an increased public awareness and adherence of Public Health Authority guidelines in recent weeks, and the longer-term health and wellbeing impact attributed to the extended period of lockdown.

Council – https://www.armaghbanbridgecraigavon.gov.uk/coronavirus/

PHA – https://www.publichealth.hscni.net/news/covid-19-coronavirus

When will Car Parks re-open to access parks and open spaces?

Are there any restrictions that must I adhere to using the Parks and Open spaces?

  • Please maintain social distancing at all times.
  • Observe normal opening times as they are still in place.
  • Keep all dogs on a lead in the Park at this time and pick up poo.
  • Do not sit on benches or grass.
  • Refrain from having picnics or BBQ’s.
  • Refrain from participating in team sports.
  • Refrain from Sunbathing
  • Refrain from exceeding the speed limits (Cyclists please observe)

Council – https://www.armaghbanbridgecraigavon.gov.uk/coronavirus/

PHA – https://www.publichealth.hscni.net/news/covid-19-coronavirus

Are the play parks and public toilets open for use?

I have paid for an activity/booking for an outdoor activity (including camping and Caravanning)

You will be offered the opportunity to re-arrange the activity/booking or a credit towards another activity/booking when the facility re-opens.

These include snow tubing, skiing, watersports and camping & caravaning.

Alternatively, you will be offered a refund; if you would like to request a refund please complete the form here

https://getactiveabc.com/news/important-public-notice-faqs/#refund

**** Please note:   Unfortunately, our ability to process a cancellation/refund is very limited at the moment, but once we are operational again we will sort that out for you.

For further information please visit:

getactiveabc – https://getactiveabc.com/news/important-public-notice-faqs/

Council – https://www.armaghbanbridgecraigavon.gov.uk/coronavirus/

PHA – https://www.publichealth.hscni.net/news/covid-19-coronavirus

What facilities are open at Kinnego Marina ?

Access to boating jetties for berth holders is open.

Applications for new berth holders by appointment only 02838327573

Slipway is open.

Marina building, café, showers, toilets, boat trips, caravan park, glamping pods all closed.

getactiveabc – https://getactiveabc.com/news/important-public-notice-faqs/

Council – https://www.armaghbanbridgecraigavon.gov.uk/coronavirus/

PHA – https://www.publichealth.hscni.net/news/covid-19-coronavirus

I have a boat berthed at Kinnego Marina can I have access to it ?

Yes, owners have access to their boats if this is essential.

Boat owners need to remember that they need to lock the gates to the site when entering and leaving the premises.

The council is following advice from the Public Health Authority guidance relating to social distancing, owners are asked to observe this advice if you need to attend your boat for any reason.

However, please remember to stay home if you can and stay safe.

I have paid to berth my boat at Kinnego Marina what will happen to the payment?

Your berth payment will be extended to include the period of time that the facility is closed.

For further information please visit:

getactiveabc – https://getactiveabc.com/news/important-public-notice-faqs/

Council – https://www.armaghbanbridgecraigavon.gov.uk/coronavirus/

PHA – https://www.publichealth.hscni.net/news/covid-19-coronavirus

I have paid for an annual parking pass to the outdoor spaces and I do not have access to them now, what will happen with this annual pass?

Your pass will be extended to include the period of time that the facility is closed.

For further information please visit:

getactiveabc – https://getactiveabc.com/news/important-public-notice-faqs/

Council – https://www.armaghbanbridgecraigavon.gov.uk/coronavirus/

PHA – https://www.publichealth.hscni.net/news/covid-19-coronavirus

Are golf Courses open?

From Saturday 23rd May, both Silverwood and Loughgall Golf courses will be open for members only

From Wednesday 27th May 2020, both Silverwood and Loughgall Golf courses will be open for all golfers

Access is strictly by booking only visit https://getactiveabc.com/activities/golf-after-covid-19/

In line with Public Health Agency (PHA) guidelines reduced services and strict player guidance will apply.

For more information on the reopening of Silverwood & Loughgall courses please visit https://getactiveabc.com/activities/golf-after-covid-19/

When will the Council tennis Courts open?

From Wednesday 27th May 2020, Council tennis courts in the following venues will re-open for tennis club members only;

  • Lurgan
  • Portadown
  • Banbridge

Can I turn up at a court to pay and play tennis?

You must be a tennis club member to play; pay and play is not available.

Is there a restriction on the number of players?

Max 2 people per court (unless players are from the same household).

Are there any restrictions that must I adhere to when using the courts?

  • Only handle your own racket and personal (marked) balls.
  • Avoid changing ends or change at opposite side of net.
  • A buffer period between bookings (e.g. 10 mins).
  • Maintain social distancing at all times in car park, court area etc.
  • No Competitions are allowed.

Will the Club building/toilets be open for use?

Club Buildings and toilets to remain closed at this time

When will the angling facilities re-open?

Saturday 23rd May 2020

What angling facilities are available for use?

Loughgall County Park

Corbet Lake Banbridge Angling Club will be open for members only from Saturday 23rd May

Can I simply turn up to take part in angling?

Yes at Loughgall County Park for further information visit https://www.loughgallcountrypark.co.uk/fishing/

What you need to fish legally?

To fish legally in NI you will need the following two items:

  • A rod licence plus.
  • A permit or day ticket.

Full details available on:  https://www.nidirect.gov.uk/articles/angling-rod-licences-explained

Are there any restrictions that must I adhere to when angling?

  • Angling should be undertaken in accordance with Government social distancing guidelines. As these may be subject to change, you must be aware of the latest advice and be compliant at all times.
  • Anglers must follow current Government guidance on travel for the benefit of recreational activity.
  • No sharing of fishing positions (swims) except by members of the same household.
  • No sharing of fishing tackle or any other items.
  • No angler to fish within 2 metres of any other angler.
  • No keep nets or competition fishing.
  • On-site shared facilities such as cafes and clubhouses will remain closed.

When will the Council bowling green’s re- open?

From Wednesday 27th May 2020, Council bowling greens will re-open for club members only.

Can I turn up at a court and play bowls?

Bowling greens are only open to members at the moment

Is there a restriction on the number of players?

You should only partake alone, or with members of your household, or with one other person from outside your household, while practicing social distancing

Are there any restrictions that must I adhere to when using the green?

  • Players to provide and use their own individual equipment.
  • Only Club members allowed on a Green.
  • Each Club will have to make their own assessment of the safety in opening the green.

Will the Clubhouse and toilets be open for use?

Club Buildings and toilets will remain closed.

Can I still apply to ABC Sports Forum for a grant?

Applications will still be accepted but there will likely be a delay in processing them due to the uncertainty of approval meetings. Please note that applications for 19/20 should still be received by 30 April 2020 (however, exceptional circumstances will be considered).

I have paid for a Coach Education Course and it’s now postponed?

Your place will be carried over to the re-arranged course.

I have paid for a Senior Sports Award ticket and it’s now postponed?

Your ticket can be carried over to the re-arranged ceremony.

Unfortunately our ability to process a cancellation/refund is very limited at the moment but once we are operational again we will sort that out for you. In the meantime no direct debits/payments will be taken from your account for the period of the closures.
If you would like to request a refund please complete the form here

For more information and Advice: https://bit.ly/3dbujOU

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