LEISURE FACILITIES SERVICES UPDATES

Welcome to our facility closure frquently asked questions, hopefully you will be able to find the answers you need on this page.

Apologies if you have been directed here after calling one of our facilities, you will appreciate that in the current climate it is very difficult for us to have a telephony system in place.

We apologise for any inconvenience this has caused you and thank you for your patience at this time.

Update on all Council facility closures

Keep up to date with the ongoing closures of council facilities

Join the getactiveabc mailing list to receive updates

If you are a current member it is important we have your correct details

Frequently Asked Questions

For the latest updates on all services please check the information tabs below.

When will the facilities open?

Indoor leisure at council facilities across Armagh City, Banbridge and Craigavon Borough will see a phased return to service from Thursday 16 July 2020.

Other activities will recommence when NI Executive inform us and details will be posted on social media, in local papers and by email to our members.

Council-run gyms and exercise classes will return with significant Covid-19 health and safety measures in place to protect staff and customers.

As of Thursday 7th August 2020, a number of swimming pools in the Armagh, Banbridge and Craigavon Borough Area will begin to reopen in a phased manner and restricted times for public swimming;

The facilities that are initially reopening will be at the following locations:

  • Banbridge Leisure Centre
  • Cascades Leisure Complex
  • Orchard Leisure Centre

Will I still have my direct Debit taken from my bank account even though I can’t use the facility?

All Direct Debits will be suspended and will not recommence until facilities are operational again and fixed term Members have received the appropriate extensions to their membership.

More information Here

I have paid for a fixed period membership and I can’t use the facility because of the closure

Your membership will be extended to include the period of time that the facility is closed; e.g. if your membership is due to expire in August and the closure lasts 2 months, then your membership will be adjusted to expire in October.

I have paid for a booking due to take place during the closure?

You will be offered the opportunity to re-arrange the activity/booking or a credit towards another activity/booking when the facility re-opens.

Alternatively you will be offered a refund.

How will I know when the facility is due to reopen?

We will be posting updates throughout the period of the closure on social media, in local papers and by email to our members.

I have a voucher that is due to expire soon

Any time sensitive vouchers will be extended when the facilities re-open.

I have paid for swimming lessons, will I be refunded?

At the moment we are planning to reschedule swimming lessons as soon as we are operational again and we will do everything we can to make this work for you.

However, we don’t know when that will be and we appreciate that this will not suit some customers. We will offer a refund if we can’t rearrange.

Are children's activities still taking place ... such as swimming lessons ?

All our children’s activities are suspended and will remain so until further notice.

What happens to my child’s place?

Your child will keep their place when the activity resumes.

I have paid for a birthday party what will happen to this payment?

You will be offered the opportunity to re-arrange the birthday party or a credit will be an offer to use towards another activity/booking when the facility re-opens.

Alternatively, you will be offered a refund; if you would like to request a refund please complete the form here

https://getactiveabc.com/news/important-public-notice-faqs/#refund

**** Please note:   Unfortunately, our ability to process a cancellation/refund is very limited at the moment, but once we are operational again we will sort that out for you.

For further information please visit:

getactiveabc – https://getactiveabc.com/news/important-public-notice-faqs/

Council – https://www.armaghbanbridgecraigavon.gov.uk/coronavirus/

PHA – https://www.publichealth.hscni.net/news/covid-19-coronavirus

Are Parks open?

All parks have re-opened across the Borough.

When will Car Parks re-open to access parks and open spaces?

Are the car parks open?

Yes, all car parks are re-open.

As outdoor sites across NI re-open how can I enjoy a healthy and safe visit outdoors?

The advice is to ‘Stay Local, Stay Apart, Stay Safe and Leave No Trace’.  Follow the link below for full information on enjoying the outdoors:

https://www.nidirect.gov.uk/articles/covid-19-gradual-reopening-outdoor-recreation-sites.

I am concerned about anti-social behaviour in a park or open space. Who should I contact?

We want everyone to enjoy our parks and open spaces. If you are concerned about non-emergency anti-social behaviour in a park or open space you can report this to the PSNI at the time by, phoning 101 or reporting online at http://www.psni.police.uk/makeareport.  This helps the PSNI to target limited resources where they are needed most.

Are there any restrictions that must I adhere to using the Parks and Open spaces?

  • Please maintain social distancing at all times.
  • Observe normal opening times as they are still in place.
  • Keep all dogs on a lead in the Park at this time and pick up poo.

Are the play parks and public toilets open for use?

Yes play park are opening on the 10th July

Click here for more information

What facilities are open at Kinnego Marina ?

Yes Kinnego Marina is now operational for booking caravan, camping and eco pods.

The café is reopening on a phased bases and at the moment carryout food is available.

Further details or for booking please contact Kinnego on 02838327573

Are golf Courses open?

From Saturday 23rd May, both Silverwood and Loughgall Golf courses will be open for members only

From Wednesday 27th May 2020, both Silverwood and Loughgall Golf courses will be open for all golfers

Access is strictly by booking only visit https://getactiveabc.com/activities/golf-after-covid-19/

In line with Public Health Agency (PHA) guidelines reduced services and strict player guidance will apply.

For more information on the reopening of Silverwood & Loughgall courses please visit https://getactiveabc.com/activities/golf-after-covid-19/

When will the Council tennis Courts open?

From Wednesday 27th May 2020, Council tennis courts in the following venues will re-open for tennis club members only;

  • Lurgan
  • Portadown
  • Banbridge

Can I turn up at a court to pay and play tennis?

You must be a tennis club member to play; pay and play is not available.

Is there a restriction on the number of players?

Max 2 people per court (unless players are from the same household).

Are there any restrictions that must I adhere to when using the courts?

  • Only handle your own racket and personal (marked) balls.
  • Avoid changing ends or change at opposite side of net.
  • A buffer period between bookings (e.g. 10 mins).
  • Maintain social distancing at all times in car park, court area etc.
  • No Competitions are allowed.

Will the Club building/toilets be open for use?

Club Buildings and toilets to remain closed at this time

When will the angling facilities re-open?

Saturday 23rd May 2020

What angling facilities are available for use?

Loughgall County Park

Corbet Lake Banbridge Angling Club will be open for members only from Saturday 23rd May

Can I simply turn up to take part in angling?

Yes at Loughgall County Park for further information visit https://www.loughgallcountrypark.co.uk/fishing/

What you need to fish legally?

To fish legally in NI you will need the following two items:

  • A rod licence plus.
  • A permit or day ticket.

Full details available on:  https://www.nidirect.gov.uk/articles/angling-rod-licences-explained

Are there any restrictions that must I adhere to when angling?

  • Angling should be undertaken in accordance with Government social distancing guidelines. As these may be subject to change, you must be aware of the latest advice and be compliant at all times.
  • Anglers must follow current Government guidance on travel for the benefit of recreational activity.
  • No sharing of fishing positions (swims) except by members of the same household.
  • No sharing of fishing tackle or any other items.
  • No angler to fish within 2 metres of any other angler.
  • No keep nets or competition fishing.
  • On-site shared facilities such as cafes and clubhouses will remain closed.

When will the Council bowling green’s re- open?

From Wednesday 27th May 2020, Council bowling greens will re-open for club members only.

Can I turn up at a court and play bowls?

Bowling greens are only open to members at the moment

Is there a restriction on the number of players?

You should only partake alone, or with members of your household, or with one other person from outside your household, while practicing social distancing

Are there any restrictions that must I adhere to when using the green?

  • Players to provide and use their own individual equipment.
  • Only Club members allowed on a Green.
  • Each Club will have to make their own assessment of the safety in opening the green.

Will the Clubhouse and toilets be open for use?

Club Buildings and toilets will remain closed.

Can I still apply to ABC Sports Forum for a grant?

Applications will still be accepted but there will likely be a delay in processing them due to the uncertainty of approval meetings. Please note that applications for 19/20 should still be received by 30 April 2020 (however, exceptional circumstances will be considered).

I have paid for a Coach Education Course and it’s now postponed?

Your place will be carried over to the re-arranged course.

I have paid for a Senior Sports Award ticket and it’s now postponed?

Your ticket can be carried over to the re-arranged ceremony.

How do I affiliate to the ABC Sports Forum for the 20/21 financial year?

Click on the following link – https://getactiveabc.com/hw_programs/abc-sports-forum/ this will take you to the ABC Sports Forums dedicated page on the ABC Get Active website. You will be able to select and complete an affiliation form for a club or an individual athlete.

If a Club or Individual was affiliated in 19/20, affiliation for 20/21 has been carried over and a new form ONLY needs complete if details have changed.

How much does it cost to affiliate to the ABC Sports Forum for the 20/21 financial year??

Affiliation to the ABC Sports Forum for the 20/21 financial year is FREE for both Individuals & Clubs.

Can I still apply to the Sports Forum for a Talented Athlete or Club Development Grant for the 19/20 financial year?

Applications for the 19/20 financial year are now closed.

Where can I find the Talented Athlete and Club Development Grant Application Form for the 20/21 financial year?

Click on the following link – https://getactiveabc.com/hw_programs/abc-sports-forum/ this will take you to the ABC Sports Forums dedicated page on the ABC Get Active website. You will be able to select and download each of the application forms to be completed for costs incurred from the 1st April 2020 – 31st March 2021

I cannot affiliate to the ABC Sports Forum as my National Governing Body is not affiliated to the Sport NI, Sport Ireland or UK Sport recognised National Governing Body. Is there any way I can still be updated with relevant sports development information?

Will the annual ABC Junior Sports Awards for 2020 take place in September?

Unfortunately we won’t be having an awards ceremony in September as normal but we are looking into various options.

Why have our programmes stopped?

We have been advised that in the interests of managing the spread of the Covid-19 virus we have temporarily stopped all of our activities.

How will I know when Sports Development activities start back up again?

We will be posting activity updates on the Armagh, Banbridge & Craigavon Borough Councils social media pages. Activity updates will also be advertised in local papers and by email to our past programme participants.

When & Where do the Outdoor Classes start & take place?

Friday 12th June

Banbridge Leisure Centre (Tennis Courts) at 2pm

Palace Green, Armagh at 6pm

 

Monday 15th June

Portadown Peoples Park at 10am

Palace Green, Armagh at 6pm

 

Wednesday 17th June

Portadown People Park at 10am

Banbridge Leisure Centre (Tennis Courts) at 2pm

 

Friday 19th June

Banbridge Leisure Centre (Tennis Courts) at 2pm

Palace Green, Armagh at 6pm

What type of activities will be available for booking?

  • Adult Fitness Classes
  • Adult Dance Classes – A combination of easy to follow dance steps to give you a whole body workout.  Suitable for all fitness levels.  Dance experience not required.

How do I book a place on one of the Outdoor Classes?

Click on the below booking link, this will bring you to where you can select a venue, time & class that you would like to participant in.

 

Booking link – https://getactiveabc.com/hw_programs/get-active-outdoors/

Where can I access Sports Developments online classes & activities for both Adults & Children?

All activities such as Netball, Tennis, Soccer, Dance, Low Intensity workouts, Children’s workouts, and Tia Chi can be found through the following link;

https://www.facebook.com/pg/getactiveabc/videos/?ref=page_internal

For further information on activity and outdoor classes please visit:

Who to contact if you require more information about Sports Development?

Unfortunately our ability to process a cancellation/refund is very limited at the moment but once we are operational again we will sort that out for you. In the meantime no direct debits/payments will be taken from your account for the period of the closures.
If you would like to request a refund please complete the form here

For more information and Advice: https://bit.ly/3dbujOU

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