|When can you buy a membership?
||Membership for SLLC can be purchased May 2020
|What memberships are available?
||Membership all sites gym/classes , Membership specific sites gym/classes , swimming only, health & beauty suite + gym/classes, Junior membership, terms of family membership still to be agreed.
|Will there be a gap in membership when the three current buildings close to make way for SLLC?
||There will be a gap in membership when the C/Avon buildings close and the new building opens:
Waves closes Sat 20th June 2020
Craigavon closes Sat 4th July 2020
Cascades closes Fri 14th August 2020
SLLC opens 15th August 2020
|Can we freeze memberships?
||Yes, memberships can be frozen if the customer requests this but they will not be able to use any of the centres whilst their membership is frozen.
|Will I have to do an induction in each gym?
||Only one induction will need to be carried out, as all gym equipment Is the same across all of the gyms in the Borough.
|Is there a family membership?
||This is still being considered
|Is there a junior membership?
||There is a junior membership that can be paid for by DD
|Gap in membership when a building closes until SLLC opens – compensation?
||Customers have the choice to either retain their membership or have use of all the other facilities across the borough for a £10 reduction on the monthly rate or to freeze their membership until SLLC opens.
|What will happen to my cash monthly/annual membership when my centre closes?
||This will be frozen if the customer requests this or alternatively a refund can be given.
|Will I be able to use one of the other centres including Banbridge, Dromore, Gilford and Armagh when my centre closes?
||Yes, customers will be offered the use of another centre of their choice.
|Can I freeze my membership when my centre closes until SLLC opens without any penalty?
||Yes, you can freeze your membership.There will be no penalty.
|My membership currently includes use of the health suite will there be a package which includes use of Health suite in SLLC?
||Yes, there will be a membership that includes use of the health & beauty suite.
| How long will Waves be closed before SLLC is open?
||There will be an 8 week gap until SLLC is open.
|If I take out a new yearly membership, will it be carried forward and if the pool is closed, can I get an extension on my membership if I do not want to use other Council facilities.
||Customers have the choice to either retain their membership and have use of all the other facilities across the borough for a £10 reduction on the their monthly rate or to freeze their membership until SLLC opens.