LEISURE FACILITY CLOSURES – COVID-19 FAQs

March 18, 2020 / News

Welcome to our facility closure frquently asked questions, hopefully you will be able to find the answers you need on this page.

Apologies if you have been directed here after calling one of our facilities, you will appreciate that in the current climate it is very difficult for us to have a telephony system in place.

We apologise for any inconvenience this has caused you and thank you for your patience at this time.

Update on all Council facility closures

Keep up to date with the ongoing closures of council facilities

Join the getactiveabc mailing list to receive updates

If you are a current member it is important we have your correct details

Leisure Facility Closures - Frequently Asked Questions

Why are facilities closed?

We have been advised that in the interests of managing the spread of the Covid 19 virus we should close our Leisure Facilities.

How long will the closures last?

At the moment we are unsure how long the closures will last, we are working closely with the government and we will reopen as soon as we are advised to do so.

Will I still have my direct Debit taken from my bank account even though I can’t use the facility?

All Direct Debits will be suspended and will not recommence until facilities are operational again and fixed term Members have received the appropriate extensions to their membership.

I have paid for a fixed period membership and I can’t use the facility because of the closure

Your membership will be extended to include the period of time that the facility is closed; e.g. if your membership is due to expire in August and the closure lasts 2 months, then your membership will be adjusted to expire in October.

I have paid for a booking due to take place during the closure?

You will be offered the opportunity to re-arrange the activity/booking or a credit towards another activity/booking when the facility re-opens.

Alternatively you will be offered a refund.

How will I know when the facility is due to reopen?

We will be posting updates throughout the period of the closure on social media, in local papers and by email to our members.

I have a voucher that is due to expire soon

Any time sensitive vouchers will be extended when the facilities re-open.

I have paid for swimming lessons, will I be refunded?

At the moment we are planning to reschedule swimming lessons as soon as we are operational again and we will do everything we can to make this work for you.

However, we don’t know when that will be and we appreciate that this will not suit some customers. We will offer a refund if we can’t rearrange.

Are children's activities still taking place ... such as swimming lessons ?

All our children’s activities are suspended and will remain so until further notice.

What happens to my child’s place?

Your child will keep their place when the activity resumes.

Will there be Easter Activity Programmes for young people?

All activities are currently postponed and whilst the length of closure is uncertain at present, it is unlikely that we will be in a position to deliver an Easter Activity Programme this year.

Why are the Parks and Play Area’s closed at this time?

In a bid to protect the citizens of this Borough, all Parks will be closed from Tuesday 24th March 2020. As the situation changes Council will review this decision and this information will be updated as soon as possible.

 

This decision has been made in the interest of public safety, and to protect the most vulnerable in our society. Council is following advice from the Public Health Authorities guidance relating to social distancing.

 

Members of the public are asked to observe this advice; please stay home and stay safe.

At the moment the Parks that have been closed are:

Brownstown Park
Clare Glen Caravan Park
Craigavon City Park
Craigavon Golf
Dromore Town Park
Edenvilla Park
Gosford Forest Park Caravan Park
Loughgall County Park Golf Course
Lurgan Public Park
Lord Lurgan Park
Palace Public Park
Portadown Peoples Park
Solitude Park 

Carnagh Forest Park
Clare Glen
Corbet Lough
Coney Island
Darkley Forest Park
Gosford Forest Park
Loughgall County Park
Maghery Country Park
Oxford Island

For further information please visit:

getactiveabc – https://getactiveabc.com/news/important-public-notice-faqs/

Council – https://www.armaghbanbridgecraigavon.gov.uk/coronavirus/

PHA – https://www.publichealth.hscni.net/news/covid-19-coronavirus

When will Parks re-open?

All Parks will remain closed; however, this decision will be reviewed as the situation changes.

This site will be updated as soon as possible.

For further information please visit:

getactiveabc – https://getactiveabc.com/news/important-public-notice-faqs/

Council – https://www.armaghbanbridgecraigavon.gov.uk/coronavirus/

PHA – https://www.publichealth.hscni.net/news/covid-19-coronavirus

I have paid for a birthday party what will happen to this payment?

You will be offered the opportunity to re-arrange the birthday party or a credit will be an offer to use towards another activity/booking when the facility re-opens.

Alternatively, you will be offered a refund; if you would like to request a refund please complete the form here

https://getactiveabc.com/news/important-public-notice-faqs/#refund

**** Please note:   Unfortunately, our ability to process a cancellation/refund is very limited at the moment, but once we are operational again we will sort that out for you.

For further information please visit:

getactiveabc – https://getactiveabc.com/news/important-public-notice-faqs/

Council – https://www.armaghbanbridgecraigavon.gov.uk/coronavirus/

PHA – https://www.publichealth.hscni.net/news/covid-19-coronavirus

I have paid for an activity/booking for an outdoor activity (including camping and Caravanning)

You will be offered the opportunity to re-arrange the activity/booking or a credit towards another activity/booking when the facility re-opens.

These include snow tubing, skiing, watersports and camping & caravaning.

Alternatively, you will be offered a refund; if you would like to request a refund please complete the form here

https://getactiveabc.com/news/important-public-notice-faqs/#refund

**** Please note:   Unfortunately, our ability to process a cancellation/refund is very limited at the moment, but once we are operational again we will sort that out for you.

For further information please visit:

getactiveabc – https://getactiveabc.com/news/important-public-notice-faqs/

Council – https://www.armaghbanbridgecraigavon.gov.uk/coronavirus/

PHA – https://www.publichealth.hscni.net/news/covid-19-coronavirus

Are the Council owned Golf courses closed to the public?

Yes, all Council owned golf courses are closed at the moment.

This decision will be reviewed as the situation changes and information will be posted as soon as possible.

For further information please visit:

getactiveabc – https://getactiveabc.com/news/important-public-notice-faqs/

Council – https://www.armaghbanbridgecraigavon.gov.uk/coronavirus/

PHA – https://www.publichealth.hscni.net/news/covid-19-coronavirus

I have paid an annual fee to use a Council owned Golf Course what will happen to the payment ?

Your annual fee will be extended to include the period of time that the facility is closed; e.g. if your payment is due to expire in August and the closure lasts 2 months, then this will be adjusted to expire in October.

For further information please visit:

getactiveabc – https://getactiveabc.com/news/important-public-notice-faqs/

Council – https://www.armaghbanbridgecraigavon.gov.uk/coronavirus/

PHA – https://www.publichealth.hscni.net/news/covid-19-coronavirus

I have a boat berthed at Kinnego Marina can I have access to it ?

Yes, owners have access to their boats if this is essential.

Boat owners need to remember that they need to lock the gates to the site when entering and leaving the premises.

The council is following advice from the Public Health Authority guidance relating to social distancing, owners are asked to observe this advice if you need to attend your boat for any reason.

However, please remember to stay home if you can and stay safe.

I have paid to berth my boat at Kinnego Marina what will happen to the payment?

Your berth payment will be extended to include the period of time that the facility is closed.

For further information please visit:

getactiveabc – https://getactiveabc.com/news/important-public-notice-faqs/

Council – https://www.armaghbanbridgecraigavon.gov.uk/coronavirus/

PHA – https://www.publichealth.hscni.net/news/covid-19-coronavirus

I have paid for an annual parking pass to the outdoor spaces and I do not have access to them now, what will happen with this annual pass?

Your pass will be extended to include the period of time that the facility is closed.

For further information please visit:

getactiveabc – https://getactiveabc.com/news/important-public-notice-faqs/

Council – https://www.armaghbanbridgecraigavon.gov.uk/coronavirus/

PHA – https://www.publichealth.hscni.net/news/covid-19-coronavirus

Can I still apply to ABC Sports Forum for a grant?

Applications will still be accepted but there will likely be a delay in processing them due to the uncertainty of approval meetings. Please note that applications for 19/20 should still be received by 30 April 2020 (however, exceptional circumstances will be considered).

I have paid for a Coach Education Course and it’s now postponed?

Your place will be carried over to the re-arranged course.

I have paid for a Senior Sports Award ticket and it’s now postponed?

Your ticket can be carried over to the re-arranged ceremony.

Unfortunately our ability to process a cancellation/refund is very limited at the moment but once we are operational again we will sort that out for you. In the meantime no direct debits/payments will be taken from your account for the period of the closures.
If you would like to request a refund please complete the form here

For more information and Advice: https://bit.ly/3dbujOU

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