Resumption of Swimming Lessons

Resuming Swimming Lessons

DUE TO UNPRECENTED DEMAND, REGISTRATIONS FOR SWIMMING LESSONS HAVE NOW CLOSED. WE WOULD LIKE TO THANK EVERYONE WHO REGISTERED AN INTEREST. THERE WILL BE ONGOING COMMUNICATIONS WITH CUSTOMERS INDIVIDUALLY, ON OUR WEBSITE AND ON OUR SOCIAL MEDIA CHANNELS

FOR MORE SPECIFIC INFORMATION ON THE GETACTIVEABC SWIM SCHOOL AND DETAILS ON THE DIFFERENT LEVELS, BADGES AND CERTIFICATES IN OUR PROGRAMME, PLEASE CLICK HERE

Step 1: Book in advance:

  • All sessions will be pre-booked online in advance of you attending a facility; this way we reduce queuing/waiting in reception area

Step 2: Personal Responsibilities

  • Please respect the social distancing floor markers.
  • Use the hand sanitiser provided on entry, and when leaving each facility and exercise area.
  • Do not attend any facility if you are feeling unwell or displaying any symptoms of Covid-19, or if you are in a period of self-isolation.
  • Practice good respiratory hygiene.

Step 3: It’s a new experience for everyone

  • The customer experience may look and feel a little different than usual, but as always, staff will be there to guide customers through.
  • The health and safety of all users is a priority at all facilities, and users should be assured that each facility operates to the highest standards of Public Health Agency (PHA) guidelines.

Online Information

Getactiveabc uses a swim school management software system to allow us to interact with parents and customers in an easier way.

The system provides a ‘Teacher Portal’ for our staff, providing them with a poolside instructors’ device, to allow them to:

  • Mark Registers
  • Carry Out Assessments
  • Assess Movements
  • View Teaching Plans
  • Be Aware Of Medical Alerts

So if you see a Swimming Teacher on poolside with a device they are assessing your children when they are taking part in a lesson.

This system also has a ‘Home Portal’ which provides parents with their own personal account to allow them to review:

  • Weekly Progress
  • Online Payments
  • Online Booking and Progression Movements
  • Course history

Operation Of Swimming Lessons

    • Customers/Parents will have access to a parent portal online which provides feedback and children’s progression on a weekly basis; details to access this portal will be provided to parents
    • Swim teachers will have a tablet on poolside with access to a swim management software package so they can tick off competencies in the system as a child achieves them.
    • Any tablets with cameras will have tape over the camera lens for safeguarding purposes.
    • Customers/Parents are notified through the parent portal when their child is ready to progress so that they can select a new lesson for the next level.
HOW TO REGISTER

Swimming Lesson Format

Swimming lessons will use continuous assessment, taking a phased approach on implementation. Continuous assessment is a rolling programme where a child can progress through the swim lesson levels at any time, subject to the safe completion of competencies for each level as assessed by the Swim Teacher. The programme will take place 48 weeks a year with some holiday periods and Swim Teachers will be provided with software to assess the child’s progress on the poolside. The STA swim programme will continue to be followed.

Will the same swimming teacher be taking the swimming lesson each week?

We will endeavour to use the same teacher for each class; however, this cannot be guaranteed but there will be a qualified swimming teacher for every class.

How long will the terms of swimming lessons be?

  • Swim lessons will be operated using continuous assessment on a 48 week programme.
  • No lessons will run for 2 weeks at Christmas, 1 week at Easter and 1 week around 12th July holiday. The specific dates for each period will vary from year to year but customers will be notified in advance.

What safety measures will be in place for swimming lessons due to covid-19?

Council will be working with the government and industry guidance; please go to getactiveabc for further details.

Can I move my child to another swimming lesson if I need to?

Customers/Parents can use the parent portal to move their lesson to another day/time whenever they have passed a level. If your circumstances change, let us know and we will try to accomodate your request.

What happens if my child is ready to progress to another level but there are no spaces available?

The child will remain on the current level until a space becomes available. This will be monitored by the Swim Coordinator to ensure there isn’t a build-up of people waiting for spaces on particular levels.

FAQ's

I am an existing customer. How do I re-enrol for swimming lessons?

  • Please click the following link getactiveabc.courseprogress.co.uk to register for the home portal;
  • Please use your child’s member number (this will be included in the correspondence that you receive).
  • This system will allow you to see what level your child is on and how many sessions they are owed.
  • If you have more than one child on the programme, please refer to separate correspondence for their member number so you can link them all to once account

If you have any problems registering for the new system, please complete the help form on the website https://getactiveabc.com/activities/swim-lessons/
or call the facility of your choice where staff will be on hand to assist you:

Banbridge Leisure Centre:   028 40 628800

Orchard Leisure Centre:       028 37 515920

South Lake Leisure Centre:   033 00 564411

I am a new customer and would like to enrol my child for a swimming lesson?

Please complete the ‘Registration Of Interest’ form below and we will be in touch with a sign-up enrolement link

How do I pay for swimming lessons?

  • Lessons will be paid for by monthly direct debit.
  • The monthly DD is based on the cost of 48 lessons, equally spread over 12 months.
  • DDs will be taken on 1st of every month.
  • The charge for children’s swimming lessons are as follows:
    • £24.00 per month or for those parents entitled to a concession £15.60 per month

To be entitled to a concession you must be in receipt of benefits (excludes child benefit). Proof of benefit must be given to a member of staff (every 3 months) so that a concession can be applied.

If I cannot pay by DD can my child still join swimming lessons?

  • Please contact the appropriate leisure centre to discuss your payment options:

Banbridge Leisure Centre:   028 40 628800

Orchard Leisure Centre:       028 37 515920

South Lake Leisure Centre:   033 00 564411

Payments and Cancellations

  • If you cancel your DD/payment you will lose the space in the programme.
  • If a customer doesn’t turn up to a swim lesson they will not be entitled to a refund.
  • If a customer provides a medical certificate they will be able to freeze their DD and hold their space on the lesson (e.g. if this is a broken leg).
  • If a lesson is cancelled by the getactiveabc team, customers will have a reduced DD to compensate and this will be done automatically as soon as possible.
     
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