Managing visitor numbers on this scale during the pandemic has been complex – particularly as restrictions started to ease – with public expectation increasing in relation to service availability and access, needing to be balanced with council’s ongoing public safety priorities for users and staff, to ensure the successful reintroduction of service provision.
Councillor Keith Haughian, Chair of the Leisure Services committee said:
“People may have questioned council’s decision to open South Lake Leisure Centre last year due to the uncertainty surrounding the pandemic and public health restrictions, but it has been a phenomenal success for the region at an exceptionally challenging time for the leisure industry.”
He added: “The amenities at the centre have brought a new energy to the area, with visitors coming from far and wide. I have no doubt that this success is a direct result of the effective management and promotion of the centre, with officers continuing to prioritise the safety of customers and staff and the user experience, particularly as restrictions eased.”
Council is continually reviewing the safe reintroduction of services at the centre, and acknowledges that this may impact on service access until ‘normal’ operations can return post Covid-19. However, council will now pilot a number of new measures to improve availability for customers and enhance the user experience.